We’re looking for a friendly, organized, and customer-focused Guest Experience Specialist to join our vacation rental agency. You’ll be responsible for helping guests have a smooth and memorable stay, from booking through checkout.
Responsibilities
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Communicate with guests before, during, and after their stay.
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Answer questions about properties, amenities, check-in, and local attractions.
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Coordinate with cleaning and maintenance teams to ensure properties are guest-ready.
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Handle guest requests and resolve issues quickly and professionally.
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Assist with reservations, scheduling, and basic administrative tasks.
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Help maintain excellent guest satisfaction and reviews.
Requirements
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Strong written and verbal communication skills.
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Friendly, professional, and service-oriented attitude.
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Excellent organizational and problem-solving abilities.
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Comfortable using email, messaging platforms, and basic computer tools.
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Previous hospitality, customer service, or vacation rental experience is a plus.
Job Type: Full-time
Location: Hybrid / Remote
Experience: 1–3 years