Dwell Vacation Rentals – Frequently Asked Questions
Find answers to the most common questions about booking vacation rentals, payments, cancellations, check-in, amenities, and more. Browse our FAQs to help you plan a smooth and enjoyable stay with Dwell Vacation Rentals.
DWELL VACATION RENTALS – FREQUENTLY ASKED QUESTIONS
BOOKINGS, PAYMENTS AND TRAVEL PLANNING
Why should I book directly with Dwell Vacation Rentals?
When you book directly, you avoid all extra fees that channels like airbnb and VRBO charge. In short, you get the best price and the most direct contact with our local team.
How do I make, modify, or cancel a reservation?
You can book directly on our website. For modifications or cancellations, you can reply to any of our confirmation emails, call our team or even manage the reservation yourself in the app (you’ll get a link to the app after booking).
What payment methods do you accept?
All major credit+debit cards are accepted. If you need to arrange a different payment method, you can contact our team directly (see below).
What is your cancellation policy?
We allow cancellation free of charge 30 days or more before checkin. Beyond that, our policies vary by property, so please check the property or contact us to be sure.
BEFORE YOU ARRIVE
How will I receive my check-in instructions and door code?
You’ll get email reminders and checkin instructions leading up to and on the morning of your checkin. These will include detailed instructions for checking in (including your door code).
What time is check-in?
Check-in is generally 4pm for most homes.
What amenities and household essentials are provided?
All homes provide standard household amenities for cooking, dining, cleaning and essential toiletries. Beyond that, properties vary based on their amenities (some have grills, bbq tools, etc).
Can I request an early check-in?
Yes, you can request it directly from our team and if our cleaning and inspection teams are finished, then we are happy to provide an earlier check-in.
What if I’m arriving after business hours?
Most of our properties allow self-checkin, so you can arrive as late as you need. If you need any special arrangement, feel free to contact our team.
DURING YOUR STAY
Are pets allowed?
This is dependent on the property. Please check the details to be sure.
Can I have additional guests or visitors?
Yes, though we ask that you respect the maximum occupancy (listed on each property) and abide by the house/community rules regarding noise and parking.
Who do I contact if I need assistance or an emergency arises?
In an emergency, 911 is always the safest and quickest way to get help.
How do I report a maintenance issue?
You can email or call our team at any time if you experience a maintenance problem.
What should I do if I accidentally damage something?
Just contact us right away and send pictures, if possible. We include a limited damage waiver and can take care of most accidents without extra cost to you.
CHECKOUT AND DEPARTURE
What time is checkout?
Checkout is generally 10am for most properties.
What are the checkout procedures?
These are generally simple but vary by property. You’ll receive an email the day before your checkout that outlines the few things to do on your way out.
Can I request a late checkout?
Yes, just contact our team. We try to accommodate these requests if there is nobody checking in on the same day.
What should I do if I leave something behind?
Just contact our team and we can arrange shipping.
HOMEOWNERS AND COMPANY POLICIES
Why should I choose Dwell Vacation Rentals to manage my home?
We offer many benefits to owners, but the two greatest are: 1) our marketing gets you the most bookings and 2) our excellent, local service to you and your guests.
Contact us to find out the many other reasons to partner with us.
What services are included in your management program?
We are a full-service property management company, including marketing your property, decor/renovation ideas and execution, full guest service, cleaning, inspections and maintenance. Contact us to learn all the details.
GUEST SERVICE AND SUPPORT
How can I contact Dwell Vacation Rentals?
You may reach us via:
● Email: stay@dwellvacationrentals.com
● Phone: 844.99.DWELL